Audit & Discovery Service
Analyzes systems, workflows, and data to uncover gaps and opportunities, solves inefficiencies, guides strategy. Example: mapping current tech stack before launching a digital transformation. Hỏi ChatGPT
What it is
The Audit & Discovery Service is a consulting offering designed to assess, evaluate, and uncover key insights within your business operations, systems, and processes. It provides an in-depth review to ensure efficiency, identify gaps, and align your operations with best practices. This service can be customized to meet the specific needs of your business, whether you are addressing operational inefficiencies, regulatory compliance issues, or optimizing resource allocation.
How Audit & Discovery Service Value Maps to the Customer Journey
Awareness Stage
At the start of the customer journey, potential clients may be unaware of inefficiencies or compliance risks. The Audit & Discovery Service helps raise awareness by revealing hidden challenges within their processes.
Consideration Stage
Once the client has identified their needs, the service offers them a clear, tailored strategy for overcoming these challenges, supported by actionable insights.
Decision Stage
The service provides clients with the information they need to make informed decisions, demonstrating the long-term value and impact of addressing the discovered issues.
Post-Purchase Stage
Continuous improvement through ongoing audits ensures the client’s operations remain optimized and resilient to market changes.
Awareness Stage
At the start of the customer journey, potential clients may be unaware of inefficiencies or compliance risks. The Audit & Discovery Service helps raise awareness by revealing hidden challenges within their processes.
Consideration Stage
Once the client has identified their needs, the service offers them a clear, tailored strategy for overcoming these challenges, supported by actionable insights.
Decision Stage
The service provides clients with the information they need to make informed decisions, demonstrating the long-term value and impact of addressing the discovered issues.
Post-Purchase Stage
Continuous improvement through ongoing audits ensures the client’s operations remain optimized and resilient to market changes.
How Audit & Discovery Service Value Maps to the Business Departments
Marketing
Audit data, tools, and ROI to refine strategy and maximize channel impact
Sales
Discover inefficiencies in funnels, handoffs, and performance tracking
Accounts
Evaluate client lifecycle data to improve retention and relationship health
Service / Product Delivery
Assess delivery processes, SLAs, and quality assurance gaps
Operations
Uncover process redundancies, system misalignments, and cost leaks
HR
Review team structures, engagement metrics, and hiring-performance fit
Support
Analyze ticket trends, escalation flow, and support experience gaps
How Audit & Discovery Service Value Can Be Used for Internal or External Use and Value
Internal Use
The insights gained from the audit empower internal teams to improve performance, reduce waste, and enhance collaboration across departments.
External Use
By using the service to understand market gaps, the business can develop new offerings, better tailor its products to customer needs, and enhance its competitive position in the market.
How Audit & Discovery Service Value Supports Value Protection, Enhancement, and Creation
| Value | Description |
|---|---|
| Value Protection | Safeguards the business from hidden risks and inefficiencies by proactively identifying and addressing them before they escalate. |
| Value Enhancement | Improves current processes, operations, and systems, enhancing the overall effectiveness and profitability of the business. |
| Value Creation | By uncovering untapped opportunities, the service drives innovation, creating new paths for growth and delivering long-term value to stakeholders. |
Value Protection
Safeguards the business from hidden risks and inefficiencies by proactively identifying and addressing them before they escalate.
Value Enhancement
Improves current processes, operations, and systems, enhancing the overall effectiveness and profitability of the business.
Value Creation
By uncovering untapped opportunities, the service drives innovation, creating new paths for growth and delivering long-term value to stakeholders.
Suggest How Its Value Can Be Further Elevated When Combined with AI, Tools like Keboola and Make.com
AI & Data Analytics
Combine AI with the service to gain deeper insights from data, predict trends, and automate decision-making processes. AI can help identify patterns and anomalies in large datasets that might otherwise be missed, offering actionable recommendations.
Tools like Keboola
Keboola’s data integration and transformation capabilities can streamline the process of collecting, analyzing, and reporting audit findings. By automating data workflows, businesses can speed up the discovery phase and focus on delivering results faster.
Make.com
Leverage Make.com’s automation to create efficient workflows that trigger actions based on audit results. This can reduce manual intervention, ensure timely follow-ups on identified issues, and facilitate a smoother execution of discovery actions.
AI & Data Analytics
Combine AI with the service to gain deeper insights from data, predict trends, and automate decision-making processes. AI can help identify patterns and anomalies in large datasets that might otherwise be missed, offering actionable recommendations.
Tools like Keboola
Keboola’s data integration and transformation capabilities can streamline the process of collecting, analyzing, and reporting audit findings. By automating data workflows, businesses can speed up the discovery phase and focus on delivering results faster.
Make.com
Leverage Make.com’s automation to create efficient workflows that trigger actions based on audit results. This can reduce manual intervention, ensure timely follow-ups on identified issues, and facilitate a smoother execution of discovery actions.