Customer Engagement Suite with Google AI
Transform every interaction with the Customer Engagement Suite powered by Google AI. Drive loyalty, boost efficiency, and customize engagement across departments and channels. Internal or external, protect, enhance, and create business value at scale.
What It Is
The Customer Engagement Suite with Google AI is an intelligent, modular solution that transforms how businesses interact with customers across every touchpoint — voice, web, chat, and mobile. It combines Google AI’s conversational capabilities with advanced automation to deliver personalized, proactive, and scalable customer experiences.
The suite is fully customizable — adaptable to specific industry needs, regulatory requirements, and operational workflows, ensuring alignment with both customer expectations and internal performance goals.
Customer Journey Value Mapping
The suite enhances each stage of the customer journey
Awareness & Interest
Deliver AI-powered, real-time responses via chatbots and voice assistants that guide prospects to key information.
Consideration & Conversion
Personalize messaging and automate decision-support tasks, reducing drop-offs and increasing conversion rates.
Onboarding & Activation
Streamline setup with guided automation, form completion, and personalized next steps.
Support & Retention
Enable AI agents to manage repetitive queries, route complex issues intelligently, and track satisfaction metrics.
Loyalty & Advocacy
Monitor sentiment, gather feedback, and trigger reward campaigns or referrals automatically.
Awareness & Interest
Deliver AI-powered, real-time responses via chatbots and voice assistants that guide prospects to key information.
Consideration & Conversion
Personalize messaging and automate decision-support tasks, reducing drop-offs and increasing conversion rates.
Onboarding & Activation
Streamline setup with guided automation, form completion, and personalized next steps.
Support & Retention
Enable AI agents to manage repetitive queries, route complex issues intelligently, and track satisfaction metrics.
Loyalty & Advocacy
Monitor sentiment, gather feedback, and trigger reward campaigns or referrals automatically.
Business Department Value Mapping
Marketing
AI analyzes behavior & sentiment to personalize campaigns and boost multi-channel engagement
Sales
AI scores leads, nurtures prospects 24/7, and shortens the sales cycle
Accounts
Tracks client sentiment, suggests upsells, and manages interaction history effectively
Service / Product Delivery
Automates tier-1 support, smartly routes issues, and reduces complaints
Operations
Streamlines workflows, lowers service costs, and monitors SLA in real time
HR
AI bots onboard staff, handle HR queries, and monitor employee sentiment
Support
24/7 multilingual AI agents provide context-aware responses and predict issue escalation
Internal and External Use Cases
External (Customer-Facing)
Engage customers through AI-driven assistants on web, mobile, and messaging platforms. Improve NPS, reduce churn, and automate inquiries at scale.
Internal (Employee-Facing)
Serve internal staff with a 24/7 AI assistant for HR, IT, finance, or operations. Automate repetitive support tasks, centralize updates, and improve operational agility.
Supports Value Protection, Enhancement, and Creation
| Value | Description |
|---|---|
| Value Protection | Consistent service delivery, error reduction, SLA monitoring, and failover routing |
| Value Enhancement | Higher conversion rates, increased CSAT, process automation, and real-time feedback |
| Value Creation | New service models, 24/7 engagement channels, data monetization opportunities |
Value Protection
Consistent service delivery, error reduction, SLA monitoring, and failover routing
Value Enhancement
Higher conversion rates, increased CSAT, process automation, and real-time feedback
Value Creation
New service models, 24/7 engagement channels, data monetization opportunities
How to Further Elevate Value (Beyond AI, Keboola, and Make.com)
To unlock even greater potential, combine the suite with
Vertex AI Search and Conversation
Bring enterprise-grade search to your support and product discovery experience.
BigQuery & Looker Studio
Deep-dive into engagement data to surface real-time trends, conversion anomalies, and predictive insights.
Firebase & AppSheet
Deploy mobile-first and no-code experiences to internal users or field agents with rapid iteration capability.
Dialogflow CX + Pub/Sub Pipelines
Scale interactions while managing workflows through event-based triggers and orchestration.
Vertex AI Search and Conversation
Bring enterprise-grade search to your support and product discovery experience.
BigQuery & Looker Studio
Deep-dive into engagement data to surface real-time trends, conversion anomalies, and predictive insights.
Firebase & AppSheet
Deploy mobile-first and no-code experiences to internal users or field agents with rapid iteration capability.
Dialogflow CX + Pub/Sub Pipelines
Scale interactions while managing workflows through event-based triggers and orchestration.