Retell.ai | Real-Time Voice AI for Enterprise Insights & Customer Experience
Retell.ai is a voice‑AI platform to build human-like phone agents, solves clunky, robotic IVR systems, enables natural conversations, fast deployment, compliance‑ready (HIPAA/GDPR). Example: auto scheduling by phone.
What is Retell.ai?
Retell.ai is an advanced voice AI platform that transcribes, analyzes, and summarizes phone and digital conversations in real-time. Designed for seamless integration with enterprise workflows, Retell.ai transforms every call into actionable data, providing deep insights into customer interactions, compliance, and agent performance.
Customizable: The solution can be tailored to fit unique business processes, vertical-specific compliance needs, and branding requirements, ensuring it delivers relevant insights that align with your goals.
How Retell.ai Value Maps to the Customer Journey
Awareness & Acquisition
Instantly captures the voice of the customer, identifying pain points and opportunities during initial touchpoints.
Onboarding
Ensures consistent messaging and adherence to onboarding scripts, enhancing customer confidence.
Engagement & Support
Surfaces common issues and sentiment in real-time, empowering teams to resolve concerns proactively and improve NPS.
Retention & Growth
Identifies churn signals and cross-sell/upsell opportunities within conversations, fueling personalized follow-ups.
Advocacy
Measures loyalty drivers and provides insights into what converts satisfied customers into brand advocates.
Awareness & Acquisition
Instantly captures the voice of the customer, identifying pain points and opportunities during initial touchpoints.
Onboarding
Ensures consistent messaging and adherence to onboarding scripts, enhancing customer confidence.
Engagement & Support
Surfaces common issues and sentiment in real-time, empowering teams to resolve concerns proactively and improve NPS.
Retention & Growth
Identifies churn signals and cross-sell/upsell opportunities within conversations, fueling personalized follow-ups.
Advocacy
Measures loyalty drivers and provides insights into what converts satisfied customers into brand advocates.
How Retell.ai Value Maps to Business Departments
Sales
Equips teams with call analytics, deal insights, and next-step recommendations to accelerate conversion.
Customer Support
Reduces manual QA, speeds up case resolution, and uncovers coaching needs.
Compliance & Risk
Flags non-compliance, supports auditing, and ensures regulatory adherence through automated transcripts.
Marketing
Surfaces trending topics, VOC, and campaign feedback straight from live calls.
Product
Extracts user needs and feature requests directly from real customer conversations.
HR & Training
Identifies training gaps and accelerates onboarding with real-life call data.
Internal vs External Use Cases & Value
Internal Use
- Quality assurance and coaching
- Process improvement
- Compliance monitoring
- Employee training and onboarding
External Use
- Customer experience optimization
- Real-time feedback capture
- Transparency for clients and partners
- Evidence for dispute resolution
Value Protection, Enhancement, and Creation
| Value | Description |
|---|---|
| Value Protection |
|
| Value Enhancement |
|
| Value Creation |
|
Value Protection
- Automated compliance detection and risk alerts
- Secure, auditable records of all communications
- Early warning signals for reputation or regulatory risks
Value Enhancement
- Elevates service quality through feedback loops and actionable insights
- Enables personalized, consistent interactions at scale
- Optimizes resource allocation and process efficiency
Value Creation
- Unlocks new revenue streams via data-driven upselling and cross-selling
- Informs product innovation with real customer feedback
- Empowers organizations to deliver differentiated, high-touch customer experiences
Elevating Value with AI, Keboola, and Make.com
AI Augmentation
Layer Retell.ai with advanced language models to automate real-time intent detection, sentiment scoring, and predictive next actions.
Keboola Integration
Seamlessly pipe Retell.ai data into Keboola for unified data modeling, enrichment, and advanced analytics alongside your other business data.
Make.com Automation
Trigger multi-step automations from Retell.ai events (e.g., escalate negative sentiment calls, push action items to CRM, or auto-launch surveys post-call) using Make.com’s no-code workflow platform.
AI Augmentation
Layer Retell.ai with advanced language models to automate real-time intent detection, sentiment scoring, and predictive next actions.
Keboola Integration
Seamlessly pipe Retell.ai data into Keboola for unified data modeling, enrichment, and advanced analytics alongside your other business data.
Make.com Automation
Trigger multi-step automations from Retell.ai events (e.g., escalate negative sentiment calls, push action items to CRM, or auto-launch surveys post-call) using Make.com’s no-code workflow platform.